Kentish Council is proud to share the results of its 2025 Community Satisfaction Survey, which highlights the community’s recognition of Council’s efforts and performance. Conducted in February by National Field Service, the results saw Council achieve an overall performance index score of 60 - well above the Victorian average of 53 - affirming Council’s commitment to serving the Kentish municipality.
Standout results for the Council included high scores in the appearance of public areas, arts centres, emergency management, and tourism development. These areas are a testament to the collaborative efforts of Council and community partners in maintaining the character and vitality of the municipality.
While celebrating these accomplishments, Council acknowledges that there are areas where improvement is needed - particularly in waste management, road maintenance, and planning services. These aspects, which significantly influenced public perception, are receiving targeted attention.
Over the coming year, Council has committed to finalising the development of its waste strategy, and documenting and communicating its service levels relating to our roads and operations within the community. Through projects such as the development of a revised Structure Plan for Railton, industrial land strategy and regional land use planning, Council will also be improving our communication and engagement relating to planning maters. More broadly, greater transparency and engagement with the community will be a key focus.
Mayor Kate Haberle stated, “We thank everyone who participated in the survey. Feedback assists Council in understanding community’s expectations of Council’s facilities and services.
Link to the Summary of the Survey